How long does it normally take for an order to arrive?

We will ship your order as soon as we receive your payment. Receipt of your payment may take longer depending on which payment method you have selected.

Credit card payments are by far the quickest. If you have paid by credit card you can expect your order to be shipped the next working day.
For orders larger than €250 we require confirmation and a signature (sent by fax or regular mail), before we can proceed with shipping your order.

A bank transfer will take up to 5 working days to arrive. If you haven’t included your 12-digit reference number in the transfer details it will take slightly longer to process your payment.

Cash payments will take up to 28 days to arrive. It is imperative you send your cash payment by REGISTERED mail. This helps ensure that your cash payment reaches its destination. Due to the questionable security of sending cash by mail, we strongly advise you to consider the two other payment options.

If you live in the Netherlands you also have the option to pay by cash on delivery (COD). If you have selected this option, you must contact us by phone or email to confirm your order before it gets shipped.

After we have received your payment it might take anywhere from 2 to 10 days for an order to be delivered, depending on local postal services. Postal services work differently in different countries; some are significantly faster than others. As a result we can only start to make inquiries about missing orders after 28 days. Please note that after shipment of your order we cannot provide you with information on delivery times.

If you want to check your order status, please visit your order status page.

Please click here to view the status of your order(s).
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